HR departments handle repetitive employee inquiries about policies, benefits, and procedures through manual processes that create inconsistent responses and delayed resolutions. This inefficiency overwhelms HR staff while employees struggle to access accurate information when needed.
I built an intelligent conversational AI assistant using Retrieval-Augmented Generation technology that delivers accurate, policy-grounded responses to employee inquiries automatically.
Key capabilities:
- Semantic search via Supabase vector storage
- Automated Google Drive document ingestion
- Strict RAG preventing AI hallucinations
- Modern web chat with webhook API integration
- Context-aware answers from verified documents only
The platform reduces HR support tickets by 80% while providing instant, accurate responses around the clock. Employees receive consistent policy enforcement and immediate answers, significantly improving satisfaction scores. HR teams redirect saved capacity toward strategic initiatives rather than routine inquiries. The scalable architecture handles growing employee populations without proportional staffing increases.